Frequently asked questions

It depends on the line: 100 pieces for printed mats, 200 sets for printed mahjong, and usually 500 pieces up for bags and retail boxes. Stock moulds can run lower with a paid sample batch.

No. This site is for wholesale, private-label and project buyers. Single units are not something we can ship economically.

Yes. Send AI, PDF, DXF or STEP files with finished dimensions. We confirm feasibility in writing — including anything that will not bond or polish cleanly — before you commit to a sample.

30% deposit and the balance before shipment for new buyers. Repeat accounts can move to 30/70 on documents or net terms after the first two orders.

Three to five working days for most acrylic items, about a week for printed mats (we run several designs in one round), and about a month for a full engraved and printed mahjong set. The sample cost is credited against the first bulk order above 1,000 pieces.

Standard acrylic work runs 15–25 days after sample approval. Printed mahjong sets are a different scale: 100–500 sets run 3–4 months, because each set is 160 cut, laminated, printed or engraved tiles. Peak season before Chinese New Year adds to both.

Yes, until tooling is cut or printing plates are made. After that, changes are treated as a new version and re-quoted.

Tooling we create for a project stays with us unless the quotation says otherwise. That keeps your unit price down on reorders; ask us to write the arrangement into the quote if you need the tooling.

AQL 2.5 inspection on the finished batch, plus a photo report of the first packed carton. Thickness, bond strength and print registration are checked in process, not only at the end.

Send photos within 14 days of arrival. Confirmed defects are replaced in the next production run or credited, whichever you prefer.

EXW, FOB Shenzhen, and DDP for door delivery. Air and sea are both available; we book the forwarder and share tracking through to arrival.

Yes — barcoded polybags, warning labels, printed sleeves, rigid gift boxes and EVA inserts. Packing is quoted as its own line so you can compare it properly.